INSURANCE TESTIMONIALS

Alexander Tsyaston

"Professional, knowledgeable, efficient."

Daniel Johnson 

"Never had an issue.  Two claims in 20 years with Nationwide.  Always took care of the problem."

Thomas Brilla 

"Friendly service and always there when needed. Great values."

Mitchell Surman 

"Without exaggeration Ron...Working with you, Kindra and your team is and always will be an honor.  It takes a great deal of patience and consistent work ethics to come up with the perfect customer satisfaction, which through the years proven to be excellent combination of giving our family the greatest piece of mind when it comes to our insurance security.  With every corner we may take through the years, I know you--Ron and Kindra and the Nationwide-team will always be right behind us with our  best interest.  And for that my friend on behalf of both of us, Thank you from the bottom of our hearts.  Stay safe - the Surman family."

Juan Velasco 

"So far you guys doing good."

Kenneth Brown 

"Always helpful when you call for assistance."

Thomas Szaller 

"I've had you (Nationwide 1st with Paul Milidonas-hope his name is spelled right) as a customer for over 40 years and have been very pleased with your coverage and customer serve.  Wish you could fix your Nationwide Road Service as they used to pick up and come right out.  Now you just have to call a tow on your own and save the bill."

Sue Neff 

"Michelle is excellent."

James Bonner 

"The staff is very friendly and always there for assistance to help keep my insurance needs up to date."

Linda Taylor 

"I have received offers from many other companies; but, I cannot give up Consultative--simply because GREAT people work there; responses come within a reasonable amount of time; answers to questions are always true and helpful; problems are solved equitably.  Susan Jones,  always make me feel important.  What better results can I expect."

Dolores Cherry

"Knowledgeable, courteous, and always available when needed."

Patricia Fenner 

"I've been with Kathe DiMatteo's office for over 30 years and she is a wonderful agent.  She always answers my questions immediately and I feel that she makes her customers her top priority.  I would never change to another insurance company."

Gwen Scott

"Vickie Williams is the best!!!"

Marie Edwards 

"They settled my claim quickly and without hesitation....my agent was knowledgeable and accessible...Thank you Nationwide!."

Ryan Smith

"Great agency that puts customers first."

John Lazar 

"Kathe DiMatteo is very responsive and always looks for ways to help her customers."

Karen Brown

"Vickie helps me with any questions I have and finds the best price."

Larry Brown 

"I've always been satisfied with the company and my insurance agent."

Alexis Musgrave 

"Professional, caring, helpful, always available, informative and kind! Good prices too!"

Arline Skoll 

"Michelle is great."

David Wolf 

"This company has been very good when I had a problem."

Donna Kandah 

"Always courteous and quick to take care of my business rates. Reasonable and quick to handle claims and to let me know what needs to be done.."

Margaret Wadsworth

"Best customer service of any insurance on the beach."

John Conner

"The name of the game is Service and KATHE DIMATTEO and her team are #10."

Victor Mushat

"Superior service and I have been with them for years!"

Sandra Fialkowski 

"Honor is always helpful and explains everything.  She always seems to have my best interest at heart."

James Blanchard

"The company is easy to work with and have a great attention to detail.  They communicate often and clearly.  I appreciate all of the partnership when dealing with insurance."

The Annex Group, Inc. 

"Very good customer service."

Rodolfo Novesteras 

"Our agent is always approachable, and helps with our inquiries. The company is reliable."

John Chester Jr. 

"I like Ron and we have never had a problem."

Christopher Delly

"Susan was professional, knowledgeable and provided me with several very reasonable quotes, one of each ultimately worked for me."

Samantha Ridgeway

"Vickie is so great and helpful! Took care of my new policy within hours from start to finish! I'm a fan!"

Celso Martinez

"Porsubuena atención y servicio muy buen modo para atender ala jente y su amabilidad de 10."

Association of Brooklyn Firefighters

"Kristina has always been very helpful and willing to answer questions and make sure we get the right coverage at a great rate!"

Charita Smith

"I like working with my agent, Tony Bester.  He is very knowledgeable about home and auto insurance.  When I make an insurance request, he works very hard to resolve my insurance issues quickly."

Mary Peters

"Chris is very helpful and timely!"

Larry Vance

"Good home town service."

Anna Schieferle

"Kathe DiMatteo is excellent! She has been my agent for 20 years."

Judith Mauer

"Everyone is so helpful."

Cynthia Green

"Never had any problems."

Roberto Caraballo

"Always have  good experiences.  Very friendly and informative."

Michael Allen

"Knowledgeable, kind and helpful staff."

Christopher Delly

"They are the BEST!"

Susanna Desorgo

"I called my agent, Kathe DiMatteo, and received excellent, hands-on service.  Kathe's concern for me personally and then what was best for me vis-a-vis product was evident in the way she left no "stone unturned" to help me.  I appreciated her responsiveness and care in handling my requests." 

Estelle Allen

"Because of wonderful people, beautiful personality.  They will look for the best coverage for you and is quick getting back to you."

Carol Chervenak-Baird

"Susan is the ultimate professional.  She showed us all of our options and explained everything thoroughly."

John Ault

"I've been with Kathe for a long time.  She and her staff do a tremendous job in providing excellent customer service.  I've never had a problem getting a task completed."

Patricia Allen 

"I can usually talk to someone immediately without having to leave a message.  They care and make you feel like you are their only customer and they take the time to follow up."

Thelma Hartley

"I love this group as they are my Extended Family and they treat me like Family!! Thanks for all you do to make me feel safe with my Insurance choices."

Laurie Hill

"Professional and friendly company to work with.  I don't need to shop around.  Their pricing is great."

Deborah Sullivan

"Kathe is the best! Professional, knowledgeable, compassionate and always advises based on a client's best interest."

Irene Karaplis

"Your staff are very knowledgeable and helpful."

Larimee Cortnik

"Very helpful and knowledgeable."

Adrienne Rawls

"Consultative Insurance Group is very diligent about accommodating and helping their clients to the best of their ability, to make sure they are satisfied."

David Lowry

"Susan Jones was very responsive and kept communication lines open and efficient.  Thank you!"

James Blanchard

"Very helpful with my insurance needs. Great customer service."

Sandy Quast

"The ladies at Consultative Insurance Group are very friendly, knowledgeable and professional.  We are very happy with their product and services."

Bill Boonstra, Bluestone Perennials 

"Timely answers, attention to detail, professional, and fun to interact with.  Very easy to do business with them.  They check all the boxes for what we look for."

Luther Williams

"Very professional.  Everyone needs to give their team a call."

Erik Weimer,  Miracle Paint and Landscape, LLC

"I rate Consultative Insurance Group a 10 because of Joe Lardie.  He was very helpful and most importantly patient because I am a small business trying to make an impact on the industry.  He answered my questions and was easy to talk with.  Thanks Joe!"

Thomas Smith

"The Consultative Insurance Group is always on top of things, from call back about any concerns to finding the ideal insurance to fit your needs."

Beth Bilbrey

"I am always able to get the coverage I need with Consultative Insurance Group!"

Victoria Mowery

"Kathe is the best!."

Wayne Powers Sr. 

"I have been a customer of Consultative Insurance Group for over 32 years.  I have never had any kind of issue with this organization."

Ruth Marshall 

"I have been with Consultative Insurance Group for many years -- great A+ customer service!"

Lloyd Goldman

"Michelle is always helpful and answers our questions in a timely fashion."

Richard Bischof

"I love your services and people; prices are a little high, seems like they go up every year, but I have been a customer for 46 years."

Randi Urbansky

"It gives us a sense of security to have all our insurance needs met by Consultative Insurance Group."

Joyce Shirley

"Very, very knowledgeable when it is time to renew my policy. Michelle is at the top when I see or talk with her.  Continue the excellent work, Michelle."

John Mulvihill

"We have always been treated well by Nationwide Insurance and the Consultative Insurance Group.  I would absolutely recommend them to anyone that would ask me."

Charleen Soloky

"I really like my insurance agent, Vickie, and she always takes good care of my needs."

Bernard Peroni Jr

"Kathe has been great to work with and takes care of all my needs."

Little Italy Wines

"Competitive pricing and quick responses to questions."

Daniel Carrabine

"The agency is responsive to our insurance needs and easy to deal with."

Mark Smith

"Quick assistance when needed, especially seasonal with car storage or bringing a new car home."

Marie Dockins

"Knowledgeable and untangles my confusion on what insurance coverage I need to fit my specific situation."

Jeremy Lechner

"Called ahead of time with new and better policy options."

Dynlene Black 

"I like the newsletters that you send out, especially during this season of remote working." 

Martin Lipka

"I have not had a problem with the company nor Nationwide."

Carol Owsiak 

"Whenever I needed help, Paul always put me in the right direction as to what needed to be done! Thank heavens I haven't had any accidents but years ago when I did, Paul helped me and everything seemed to go smoothly!"

Cristina Quiaoit

"Our agent was so accommodating and respond quickly with regards to my inquiries and was truly working hand in hand."

Distribution Data Inc. 

"Joe is very knowledgeable as well as easy to work with."

Ann Dearlove

"Easy to work with and very helpful."

Karen Seeholzer

"I recently had several very productive and helpful interactions with Kathe DiMatteo.  She is well informed and very good at what she does.  Great job!"

Melissa Newton DBA Absolute Cleaning

"Very helpful when I have needed them.  Super sweet people."

Denise Lovorn

"Susan made sure I have the insurance that was the best fit for me!"

Michelle Sommer

"Mary was very helpful and thorough.  I was able to make an informed decision to change insurance carriers based on her quotes."

Carl Herron

"Susan was so easy to work with.  She's very personable, knowledgeable and helpful.  Her search for new policies for us saved us several hundred dollars.  THANK YOU!"

Ron Seeholzer

"I was losing hope and then Kathe called me.  I had worked with her prior to her joining Consultative Insurance Group.  She worked on my accounts and we have a good rapport."

Le Mon Jones

"Great customer service and the lowest prices I've seen in ten years."

Monica Belton

"Victoria is a consummate professional who provides excellent customer service, is informative, extremely knowledgeable and goes above and beyond for her customers."

Kenneth Urbansky

"CIG is everything one could ask for.  Good coverage, good advice, friendly people, no hassles."

Kathleen Duszynski

"Been with this group for many, many years and always got great service."

Carl Herron

"Working with Susan was a pleasure.  Real personable and knowledgeable.  She got us rates that saved us a lot of money.  She made the whole process so easy."

Meredith Skidmore

"Vickie Williams is the best.  Within minutes, she added a new vehicle and gave me a new rate.  Then emailed my proof of insurance."

Nathaniel Boyd

"Kathe knows her stuff and is the best to work with."

James Bartholomew

"You have been there through the years with friendly and understanding service."

Scott Steyer

"Been with you for 30 years.  No need to change now."

Tammie Barnhill

"Better price."

Manuel Flooring, LLC

"Susan is always very helpful."

Kilkee Investments, LLC

"Speed, professionalism, results."

Johnny Fryar

"Cheryle is a great person to work with."

Attila Laszlo

"Have been with them for years.  They are a great company and very reliable.  Always get back to you right away when you need something, and expedite it with a quickness.  Couldn't be happier."

Victoria Conner

"Couldn't be happier with our new home insurance.  Relationships are still in fashion at Consultative Insurance Group.  Give them a call!"

Jill Bishop

"Love my agent Kathe! She has been so nice and helpful whenever I need her."

Michael Kelley

"Kathe and her staff are very professional! Always offers cost saving options."

Imad Kommi

"I'm so happy with you guys. Thank you."

Christopher Wargo

"Vickie goes above and beyond to help."

Laura Irace-Fulton

"You are wonderful."

Deborah Davis

"I stayed with Nationwide because of VickieVickie always goes above and beyond.  Vickie knows exactly what I need.  She returns my calls in a timely manner.  Vickie is just the best---and she truly cares about me.  She always asks about my family and how I am. Other insurance companies have nice people working for them, but they don't have Vickie."

Lillie Brown

"I have been with Nationwide Insurance since 1998.  I am loyal to Nationwide and their agents.  In my experience, I have found the agents to be nice, explain coverages, courteous, kind, and patient. Kathe DiMatteo has a good manner, she is a good person, and she is patient.  I love Nationwide."

Terence Sotak

"Always there for you."

Antoinette Cicora

"Good relationship with Michelle Sharp.  She is always very, very helpful when I have any questions."

Catherine Bouyounan

"Answered all my questions on a level that was easy to understand."

Dustin Ventura

"Susan was wonderful to work with.  She was patient while I asked questions and was very helpful and knowledgeable.  I truly feel she wanted to see the best for me."

Darlene Rikard

"Great company and agent--Vickie Williams goes above and beyond and gets the job done! Been with her for several years.  She is thoughtful, kind, and is always pleasant.  She's a keeper!!"

Jane Grubbs

"Always ask for Vickie.  You can be sure to get the right information that suits your needs.  I would only deal with Vickie Williams.  She has been our family's Nationwide go-to person since 1998.  She is always available, always polite, has patience of a saint and gives HONEST answers."

Wendy Generette

"As a long time client, I can honestly say that any staff that I've ever had to work with on my insurance affairs in the Columbia SC office have all been very friendly, caring and helpful.  Mrs. Vickie Williams is super awesome and always goes the "extra mile" to ensure I get the best products! The awesome customer service given by Vickie Williams alone, deserves a 100! She always seeks for better options for her customers and will not just settle on the 1st thing available.  The rest of the staff in the Columbia SC office are just as helpful and everyone is friendly, approachable and caring."

Buic Business Environment, Inc.

"Whatever my needs are, it gets taken care of right away.  They have a very good team there."

Tommie Robertson

"Kathe has earned my loyalty through many years of excellent customer service.  The rates are highly competitive and I feel valued as a loyal customer.  What is priceless for me is that I have a personal representative who I can call and talk with, and this person and her office knows me, my family, my history, and she will listen to my questions and concerns and respond thoughtfully.  I really do feel they are on my side."

Allen Barnette

"They do a great job."

Susan Lockshine

"Michelle is always available to answer my questions and help clear up any confusion I might have.  And, if she is not immediately available, I get a call back very quickly."

Peter Nagem

"Reliable, efficient and good service."

Terry Jackson

"It's all good."

Melren Cable

"I've never had a problem.  Everyone is nice on the phone."

Gregory Tokar

"Very informative to help us make the right decision.  Not a hard sell, just the facts.  The other insurance provider advised us to stick with the proposed solution."

Norm Matusek

"Kathe DiMatteo is doing a great job.  I've been with her for 7 or 8 years now, and she is always looking out for me.  I like she gives me options.  I feel she always has my best interest at heart.  She always follows through."

Hind Alaoui

"Joe Lardie has been a great help.  He has always responded within a timely manner and is always willing to be of service."

Angel Rojos

"Mrs. Susan:  very nice lady.  I think she knows a lot about insurance."

Jessica Harnegie

"Very efficient and proactive."

Lisa Yon

"Vickie Williams has shown me customer care not just customer service."

Kathryn Smola

"Mary Delfs has been great to work with me and my daughter!"

Angel Belton

"Yvonne Walters is my fairy godmother of insurance.  I've grown up working with her.  Yvonne is very calm, educates me, leads me down the right path and helps me make good decisions.  I love her dearly.  Yvonne gets the job done.  One of the pieces of advice Yvonne gave me was "Focus on you."  I feel about Yvonne like my grandmother feels about Kindra.  I love her to pieces. She is my guardian angel."

Vickie Williams

"The best insurance agency ever and the best place to work!"

Shahera Mustafa

"Thank you for everything you do. You were there for us and found us the best deal.  Thank you."

Sheila Elswick

"Been with Nationwide 30+ years; a good company."

Jean Rickard

"Answer all my questions. Saved me money.  Friendly and available."

Charles Benak

"Love all the workers there; all friendly and ready to help."

Erik Castro

"Excellent customer service."

Roland Electric Inc.

"Not all the time, but most of the time, when I call, I get a respond pretty quickly."

John Rizea

"I love working with Vickie!"

Eric Charboneau

"The rates are good; the service has been excellent."

Karen Thomas

"I appreciate the personal attention Kathe and Tammy offer.  They provide thorough answers to my questions and help me to make educated decisions when it comes to my insurance.  They are always prompt and dependable.  I will be insured with them until I no longer drive or own my house."

Conrad Lindes

"Very impressed that our agent helped to lower the premium by switching us from Nationwide to Safeco.  I am so glad you have broadened your business offerings.  That is why I am recommending you -- you are able to better serve your clients in price as well as service."

Mark Comstock

"38 years of stellar service."

Eric Lofgren

"Personalized service."

Larry Murphy

"Kathe and her staff are always helpful and available.  We love the personal service."

Barry Axelrod

"Prompt, courteous service.  Knowledgeable in my needs regarding insurance."

Kimberly A. Lux

"Calls to renew policy annually and goes over options.  Has helped through storm damage, vehicle accidents, etc. Friendly service."

Scott Schurdell

"Attentive and competitive service!"

Christine Heron

"They are attentive to my questions and needs."

Merri B. Almond

"Susan Jones in the Myrtle Beach office is awesome."

Benjamin Williams Jr.

"Your service, support, guidance, taking the extra steps and looking out for my family.  Kathe and Tammy, you ladies genuinely care."

Esther Conway

"Personal attention."

Bob Voorhees

"It was a pleasure talking with Honor recently.  She was extremely knowledgeable and helpful and checked on some options for me and my family during a difficult time working on my father-in-law's affairs. (He is 102 years old) It is good to know I can rely on her council and recommendations in the near future for some changes we may need to make.  Thanks for all your assistance."

Paul Pavka

"You have always provided prompt, quality care and coverage."

Karen Russell

"Whenever we/I have had a question about anything, there is always someone to answer it! I have worked with Michelle for many years and she has been great!."

Ann Reichle

"Love doing business locally.  Know the agents and can contact them easily."

David Czerniak

"Because Kathe is so good and always keeps our best interest in mind!"

Marilyn Neff

"I always enjoy the personal contact and efficient service."

Arthur Bookert

"I have been with Consultative Insurance Group over two years, and I love working with Yvonne.  She is always nice. Always helpful when we need something fixed.  She is not just my agent, she is family.  She does a good job.  Yvonne helps educate us on stuff we do not know.  She is easy to work with.  I will stay with Consultative Insurance Group as long as Yvonne is my agent.  Small world moment--Cheryle's son and brother-in-law and I used to work together at Snider Electric; we all thought a lot of each other."

Brannon Kiszak

"Mary has been excellent answering my questions and providing the info requested.  She is always eager to help me out."

Valorie Onley

"Promptly responds to any need I have."

Shelia Ahearn

"We are very happy with Susan's insurance services."

Nancy Jasany

"Always quick to respond, thoughtful, and knowledgeable."

Gwen Scott

"Vickie is fantastic.  She is my agent -- always provides great customer service, returns calls, and is dedicated to her clients.  I always refer insurance business to Vickie.  She is always available."

Rex Adkins

"Working with Consultative Insurance Group has always been the greatest experience.  Vickie always takes care of me."

Dolores Badar

"Kathy and her staff have been very knowledgeable, caring, and responsive to all my needs.  They have taken good care of me for many years."

Brian Milla

"You guys are very helpful and have had some outstanding people working there..."

Margaret Minges

"I have a great agent:  Vickie Williams."

Charlie Faucette

"Always there to assist when needing to work things out."

Blowfish, LLC

"Always helpful."

Stefni King

"Vickie has always been very helpful and professional.  She is dependable and will quickly take care of any questions or needs we have.  We recommend her and Consultative Insurance Group to anyone looking for great customer service.  We have been with Consultative Insurance Group for years.  Their customer service is great.  Vickie always takes care of any questions or issues quickly and professionally!"

Joseph Weston

"One of the main factors I choose to rate Consultative Insurance a 10 is because of the family atmosphere we have built over the years together.  As a member I never ever feel or even felt deceived by any one working there.  For me personally, I never gave the company a thought based on how much money it can save me  (Don't get me wrong I love that!), which is a bonus but, to walk in a nearby location to be greeted and treated with respect and know everyone has my best interest at heart.  It's a family, a team connection we have.  This is the best feeling in the world! (my opinion).  The smiles, laughter, conversations we have are priceless.  I'm never just going there to pay a bill; I'm always going to visit family.  People I love and trust.  You can't ask for more!  Plus I love the nice candy I can take with me as I walk out the door (laughing) that's what this company means to me.  Family that cares.  Love them all but one special person who's like a great mother figure to my life receives all the credit for my happiness as a member:  Mrs. Yvonne Walters.  Let us continue to grow, improve and have each other's back for many more years to come." 

Margaret Wadsworth

"I am not pleased with the service from my new agent, but have been very pleased with the service from Consultative Insurance Group. I ended up calling Nationwide to renew my auto insurance policy because I wasn't able to get a quote from the new agent and she has dropped the ball on another of my policies as well. So I no longer wish to consolidate my policies with one agent, and I DO wish to be customer of Consultative Insurance Group again! You all have always been so reliable. Thank you very much."

Ezell Staley

"I've been insured with y'all for over 40 years and I've had no problems.  Yvonne is a sweet lady to work with."

Eva Belton

"Vickie Williams has been my agent since the agency was located in Lexington.  I've been with her ever since.  She is always very informative, gives me insurance answers, and my rates have been reasonable.  Vickie is always kind, respectful and nice.  As long as I continue to get the service I get now, I will stay with Vickie."

Carolyn Gaines

"I have been with Nationwide over 30 years.  I wanted to tell you a little bit about TammyTammy has been the person I have been calling for years.  She is a great person.  She is more like a friend than someone I talk to about the insurance company.  She has gone through things in my life that I've gone through.  She knows about everything we go through because it usually takes our insurance payment some kind of way. And I just want to say what a great person she is. She is very understanding.  She has never not talked to me when I needed assistance or something or needed help with something.  And I don't know what I would do without talking to Tammy at least once a month.  And I look forward to talking with her at least once a month.  I could go on and on but I think I've made my point.  I simply love paying insurance, which I never say, but i look forward to calling and talking to Tammy."

Kevin Nelson

"I first met Kathe DiMatteo after one of her policyholders hit my car.  Her level of service from the start was amazing -- and that experience is why I became a client.  She recognizes my voice and remembers everything about me.  She reaches out every year to let me know of any price changes, find out what's going on in our lives and learn of any changes. She checks everything and wants to make sure our policies are working for us.  Even though I live over an hour away, Kathe is still my agent.  My experience working with her can be summed up in two words: "absolutely amazing."

David Darby

"I just wanted to say 'Happy New Year' to the entire staff with Nationwide.  May God bless each and every one of you and your house. Thank you again for everything you had done for me.  Thank you all.  May God bless you."

Jim Dempsey

"Great customer service.  Helpful looking at best options for my needs and trying to save me money year over year."

Jason King

"Vickie and her team work hard to provide us the best service and insurance coverage."

Moe Slyman

"What do hospital gowns and insurance policies have in common? You're never really covered as much as you think you are. :)  Tremendous people here!!!."

Holly Monchein

"Very nice, professional people to work with."

Tommie Robertson

"My team of professionals are knowledgeable, responsive and available when I need them.  I am a longtime customer with my Nationwide agent (now under the CI umbrella) and I cannot recommend them highly enough."

Rob Bolin

"Everyone as been a pleasure to deal with.  We had a large loss claim and they supported us every step of the way."

Jay Gradisher

"Always helpful"

Jason King of J King Real Estate

"Vickie and Kindra are some of the best in the business.  They truly have our best interest at heart and provide full service for all of your insurance needs."

Kindra Smith

"As a client (and an owner), I know how hard this team works every day to provide the best possible insurance sales and service experience.  I want to use this as an opportunity to say thank you to every member of the Consultative family's and personally show my gratitude for the love and care shown to our clients."

Anita Cook

"Consultative Insurance office staff is helpful, understanding, courteous and knows the various insurance products needed to make life easier.  It's a comfort to know that you have someone you can count on when needed."

Traci Stinecipher

"Friendly and knowledgeable"

Terry Chokan

"Always willing to help"

Kevin Preston

"Great customer service."

Sandy Quast

"Susan Jones is the best insurance expert! Great personable service, very knowledgeable and gets the job done!"

Tony and Debra Lype

"Vickie always makes it easy, whatever need arises! My daughter purchased a new vehicle recently, and we had no trouble getting insurance dropped from one and added for the new one.  The only little bump was a delay in getting the right VIN number communicated to SC, but that was handled very quickly once identified.  Our premium continues to be a bit higher than I would like for auto and home together, but as far as quality and service, we continue to be very satisfied after all these years.  Thank you!."

Daune Jaynes

"We have been with you 30 years and I have to say that our experience has been wonderful."

Amy Digby

"Bev answers the phone, with little things that you may need, she takes care of business, no waiting around for a call back."

Shamira Martin

"Vickie Williams, Thank you so much for helping me get a good rate.  Love you so much.  You're the best."

Ohio Home Buyers Investments, LLC.

"Truly the best insurance personnel and insurance company in Ohio."

George Sadall

"I appreciate working with Consultative Insurance.  Their staff is helpful and care about my needs."

Todd Wise

"I'm happy to be a Nationwide client."

Taylor Kaminski

"Ryan has been an excellent agent!  Always promptly answering my questions and making sure I know exactly where I stand as far as making payments, logging into my account, and etc. Very Happy with my service!"

Amy Hanratty

"Our family has been working with this group for years.  I highly recommend their service."

Doll Hayes

"I have my rental insurance with them.  I enjoy the Service that I received from them.  My agent, Ms. Yvonne, is very understanding and good. They have good and reasonable prices."

Doug Farling

"I never had any other insurance than Nationwide Insurance since I was 17 years old.  My Dad had a Farm Bureau membership and was with Nationwide Insurance.  I've never had a problem with Nationwide.  I have moved all over the country, and have stayed with Nationwide Insurance.  Kathe DiMatteo has been my agent for the last 20 years, and I like that she calls me ahead of time to let me know whether my premium will be going up, going down or remaining the same.  This time I was happy to learn my premium was staying the same.  I am retired now, and having the premium remaining the same was great.  I started with insuring my car, then I insured my home, and other stuff with Nationwide.  I am willing to stick with Nationwide.  They are a steadfast company.  I have been very happy with them. 

Also, in Columbus, OH, Nationwide has put big money into the Nationwide Children's Hospital, which I find fantastic. They do so much for the kids and the families there.

Nationwide Insurance is a fair and generous company.  I am 71 1/2 now and plan to be insured with Nationwide until I die!"

Austin Thomas, President of the Baldwin-Wallace Habitat for Humanity

"I just wanted to thank you personally for all the food and help you gave Baldwin-Wallace's Habitat for Humanity this year and last.  You and your team have truly made an impact on our event and campus.  If you hadn't heard, we received 116 volunteers for this years build and everyone had very positive reviews about the lunch you provided. Again, thanks for all you do and attached is a group photo from the build."  

Robert Lee, Jr.

"I am well pleased with Yvonne.  She is caring, attentive, and always gives me options with my insurance.  I am pleased with her.  She walks me to my car every time I come to the office.  I have had nice conversations with Vickie too.  Overall, I have been well pleased with Nationwide and Consultative Insurance Group.  In my opinion, they both deserve a pay raise.  Both are an asset to Nationwide and Consultative Insurance Group."  

Thomas Blaha

"I have been a customer since 2007, and it all started one day when I walked into the Ridge Road office where Tony Bester was working.  My wife and I had recently bought our retirement house in Cleveland, OH and needed insurance on it.  Tony was the most responsive and offered the most competitive rate for our new house, out of the three insurance offices I visited that day. 

When our cars came up for renewal, Tony was responsive and was able to provide us a new auto policy with Nationwide Insurance.  Even when I bought a new car, and walked into the office, Tony made the changes immediately. 

Life happens and our kids got married and moved to South Carolina.  When we tired of the 12 hour journey one way, we bought a house to be closer to our kids and grandkids.  I called up Tony, fully expecting him to tell me I would have to find my own insurance agent or be referred to an agent Tony knew in the SC area.  Boy was I surprised to learn that the insurance agency I was with now in OH also had offices in SC! Tony referred me to Vickie Williams, in the Columbia, SC office and she handled everything over the telephone.  I have never met her, but it was comforting to know that I did not have to leave Consultative Insurance Group.

Once we moved to SC, we put our house in Cleveland, OH up for rent.  This was also around the time that our Nationwide Insurance auto rates went up by $1000.  We called up Vickie and she provided an auto quote with another carrier.   I also checked with another insurance carrier.  The price difference between what Vickie found and what I found was $200, with Vickie’s price $200 higher.  Even though the pricing was higher than what I found, I like and have appreciated the responsiveness of Consultative Insurance Group – they never missed a beat.  I decided I would pay the higher rate to continue with Consultative Insurance Group, and the responsive customer service I have received over the years. 

Meanwhile, Tony rewrote my rental property in Cleveland to a Dwelling Fire insurance policy, and saved me $200. 

I now have 3 policies with 3 different insurance companies -- and can speak to 1 person for all 3 companies.

Recently, I bought a new car and there was an issue that came up with the DMV.  I called Vickie Williams, and she provided a good consultative approach on the issue and then went above and beyond, providing me talking points when I contact the dealership. 

Whoever came up with the name Consultative Insurance Group did a good job, as that consultative approach has been my experience with both Tony Bester and Vickie Williams."

Alphonso Holley

“I always experience good service with Consultative Insurance Group. I do not like when my insurance rates go up, but when I come into the office to pay my insurance, the three ladies in the office --Yvonne, Cheryle, and Vickie -- are always so helpful and willing to chat.  I have no complaints.  They are real legit." 

Brian Moore

“I thought more about our conversation yesterday, and I wanted to say a big thank you - Kathe DiMatteo - for being there for us. It's something you can't put a price tag on with having someone to watch over our insurance needs that we trust and who knows our situation and has for years.THANK YOU!!!!”

Julianna Layfield

“I just want to let you know how grateful I am for Nationwide and especially Cheryle Waller in your Columbia, SC office. It was a lucky day for me when Robert changed our insurance to Nationwide. Since he died in June of 2016, I would have been totally lost without Cheryle. I’m still lost in a lot of ways, but she has made it possible for me (who knew absolutely nothing about business or insurance) to keep everything for our farm and fence business property insured. She always goes the extra mile to help me keep everything straight, and is unfailingly pleasant, kind, and above all professional. I wish I could give her, and by extension, Nationwide, an award, or a gold star, or something, to show my appreciation. Thank you from the bottom of my heart.”

Roger Sweeney

“Nationwide Insurance was great. Westlake Auto Body was super. Thank you, Kathe DiMatteo! It is great to work through and with people who are so efficient.”

Ruth Marshall

“I have been with Consultative Insurance Group 20+ years. They provide great, great, great, excellent customer service. I appreciate them all – Vickie Williams, Yvonne Walters, and Cheryle Waller. They help anyway they can and provide suggestions. Yvonne, Vickie and Cheryle work together beautifully and all provide above and beyond customer service. I recommend others all the time to come to them. I have never had a problem with Consultative Insurance Group.”

Marjorie Nix

"Vickie Williams, Thank you for all your help, and yes I did get the refunds. Thank you too for the lovely and thoughtful card. you have been great and I really appreciate it!"

Jacob Ashley

"Vickie Williams, You are so wonderful! Thank you."

Sharon Harris

"Bev Drake is an amazing, calming person. She is awesome, and I just wanted everyone to know it!"

Magda Mitchell

"Yvonne (Vonne) Walters was wonderful and helped me with my insurance issue. It was a scary situation, as I had to get a different car, but Vonne put me right at ease."

Betty Slater

"I called your office when you first opened and reached Rachel Simmerer. She was pleasant and her willingness to help was genuine. My experience working with Rachel improved my day! Hold on to that girl!"

Rosetta Carter

"Thank you so much! The glass company called on yesterday within 15 min of my email to you. Amazing service!"

Carroll Lindler

"My wife and I have been with Nationwide for many years (~25+ years) and have dealt with Vickie Williams for the majority of those years. We have had times that we have considered price shopping, as I am sure there are some lesser expensive alternatives out there. However, the complete, sincere and very personal service that we constantly receive from Vickie means more to us than finder that ‘cheaper’ alternative."

Joel A. Pandon

"I would like to thank the Consultative Insurance Group for their excellent service and support. Your insurance consultant, Michelle A. Sharp was thoughtful and resourceful as she developed an insurance program that met all my needs. Her approach in working with clients is truly consultative. She queries needs and preferences, researches products and services to meet those needs and preferences, and then provides suggestions and solutions.

I have worked with insurance agents over the last 50 years for various products. After the policies were sold, those agents were never available to take a phone call and I would wonder how they justified their commission on my policies. I have never experienced an agent (consultant) who is consistently available, highly responsive, and concerned as Michelle. I would especially like to commend Michelle for her professionalism and superlative skills."

Darlene Rikard

"I have been with Consultative Insurance Group for many years. Vickie has always made sure that I understood my policy and got the best rates. She does a great job.

When anything happens to our cars, this company has not let us down. They are friendly, honest and professional. I am very pleased with this insurance agency."

Edith Phillips

"I appreciate Honor Taylor for staying after hours last week to make sure I had insurance back on my house."

Ida Bonaparte

"I would like to thank Ms Yvonne Walters for being so kind, patient, helpful and professional as she assisted me with my accident and rental claims on May 22, 2017.

It is employees like her that have kept me as a client with your company for so many years."

Gail G.

"I have been a client of Consultative Insurance for many years and LOVE the agency! If I have an issue they handle it right away. I recommend them every time for your insurance needs!"

Anna Hayes

"Today I was making a phone call to pay my insurance company on my lunch break. I didn’t have much time to consider my options when I heard how much money my current policy was going to be, and Honor was who I got directed to for questions I had about it. She explained to me thoroughly why it was higher than I expected, which in that policy, made sense after speaking with her. Honor listened to the worried tone in my voice of not being able to make that payment today. She promised to call me back with a possible solution and I didn’t even have to wait long for her to return my call. She cared enough to help me, went above and beyond to save me money today and found a better policy fit for me. She truly defines the company she represents as awesome! I have already told this story to three coworkers that are very interested in converting to your insurance company because of employees like Honor. I still have my family and friends to share this with! Furthermore, because of her, I can now save enough money for a Disney trip next year for my 8-year-old daughter. Thank you so much for everything you have done for my family! You rock Honor!"

Bobby French, Finish Works

"I appreciate everything Consultative Insurance Group offers! Most of all, I APPRECIATE Susan Jones--MY personal insurance agent. She goes the extra mile to help out with my insurance needs"

Valerie Haynes

"I love my Nationwide Team — they take the time to make sure I’m OK. When I was hit by a big truck, they went in full force to make sure I was alright and helped me in every avenue I needed. I would always recommend Ms. Vickie and the great team at my St.Andrews Nationwide Insurance."

Dave and Irene Meekins

"Your CHRISTmas gift was lovely and tasty. We wouldn’t change agents even if we could save 15% or more!! :o)"

Susan Borrmann

"I have been with Nationwide since I moved to SC in 2006. I have had 2 children on my insurance and Vickie Williams has gone above and beyond helping me keep my rates down. She has helped my daughter get her house insurance. I have called other agencies but never got the service that I get from Consultative Insurance."

Ken Kesegich

"It’s a pleasure working with the professionals at Consultative Insurance Group. Most recently, Mary Beth Jeffery helped resolve an issue with the OHIO BMV, and then she helped me understand the options around insuring my daughter on my auto policy. She is unfailingly responsive and helpful. That’s been my experience all along with this group. I appreciate it."

Gainwell Smith

"I have been with this agency for more than 15 years and I am very satisfied with the great service they provide me and my family. I would recommend them to everyone. Thanks for the great service."

Samantha Wallace

"Although I have been with this particular company within the Nationwide family for several years now, I am still pleased and amazed by their generosity and support for their customers. Vickie Williams, a Nationwide representative, went above and beyond the call of duty to assist me with my decision to change homeowners insurance companies. She found the best policy to suit me my needs, and I am forever grateful for her assistance. Consistently, this is the type of customer support Nationwide employees provide for me whenever I have questions or concerns."

The Means Family

"We want to publicly thank Kindra Smith and her wonderful team at Nationwide Insurance Company for looking out for us when we have been too busy to look out for ourselves!

Kindra is committed to ensuring that her clients get the best insurance coverage at the best possible rates. She is never too busy to take phone calls, answer emails or go to great lengths to explain what may or may not be in the fine print.

We look forward to twenty more years of Nationwide being ‘on our side.”

Mark and Judy LeClair

“Tony–As you know, we have been customers of yours for almost 20 years and it seems like every year we have a cost vs. value discussion. Well this year is no different, even though we had some challenges with putting together some Life Insurance policies, Judy and I renewed our Home/Auto/Umbrella policies once again because there is value in your service and products. You are consistently exceeding our expectations and we are fortunate to have you as our agent. Thank you for your support.”

Brandy Messenger

"I recently encountered an issue with an SR 22 policy that I have through you. I called the office and was fortunate to get Yvonne on the phone. I just wanted to let you know that she did a great job getting the issue resolved. She worked with the main office to take care of me in a very timely manner and I appreciate it. It may not seem like a horrible mess but to me it really was. Yvonne made it a priority and never made me feel like I was bothering her. Thank you and your people are awesome."

Jeff Badger (Club Motor Estates)

"Ron, Nate and the team at Consultative,
Thanks for a Birthday video. I had a chance to watch another video of yours, 2015 video. Very kool. You are what you say you are and do what you say you will do, people of integrity."

Taylor Alejandro CM

“Well, I switched auto-insurance to Nationwide Insurance and will be saving $60 a month. Take that to the bank! Plus my insurance agent is really thorough, I got all kinds of goodies that I didn’t have before and twice as much coverage. Serious, OH, KY and if there is anyone in SC on my list, get with this hot bundle of sales joy Mariela Couch with Consult us 4 ins representing Nationwide Insurance.”

Sharon W. on Birthday Greetings

"Loved the singing on my birthday. Felt like you were in my house!

Thank you."

Vested Interest in K9s, Inc.

05/06/15

"Thank you for your kindness. Much appreciation for your donation of $950.00 to Vested Interest in K9s, Inc. Your recent gift will provide a bullet and stab protective vest for K9 Rico of the Cleveland Metro Parks Ranger Department in Ohio.

It is due to your support that we can strive towards our goal of vesting every working law enforcement dog. We are very grateful for your generosity."

Heartfelt thanks,
Jessica Richards
Volunteer
www.vik9s.org
JOIN US ON FACEBOOK: WWW.FACEBOOK.COM/VIK9S

Jenny at the Olmsted Falls High School Alumni Office

"I want to personally thank you for everything you did to help make our Las Vegas Night so successful. You helped us out at the last minute providing a Vitamix PLUS all those wonderful door prizes. You both are more than generous!! I hope you know that everything you’ve done is very much appreciated by all of us." 

Jinny & Bob Clarke

"PHENOMENAL service and the most favorable rates we found. Thanks for making being insured FUN."

JoAnn Webb

"I’ve been with this company for several years, and I have to honestly say it is one of the most unprofessional, unresponsive companies with which I have ever done business. You are lucky to get a call back without repeated calls to speak to someone. When you finally reach someone, they are always friendly and apologetic. But “sorry” doesn’t cut it when the same behaviors are repeated. I continue to use the company because of their rates. But how about some good ‘ole fashion professional courtesy where customers are treated the way you want to be treated. That would go a long way!"

__________________________________________________________________________
Kindra Smith, COO of Consultative Insurance Group responded to this review: “At Consultative Insurance Group, we value every customer’s feedback…even when the client feels that we have room for improvement. After talking with Ms. Webb and sincerely apologizing for any prior negative experiences, we want to reassure her and all of our clients that we strive to provide the best possible customer service in every customer interaction. We are working with Ms. Webb to give her alternative options in her interactions with the agency, as she was not aware that other valued associates in our agency may be able to assist her if her primary associate agent is not readily available. We have also reviewed our agency standard to return calls no later than the end of the business day, or no later than 10 am the next business day if the call is after 4:30 pm with the associate involved, and look forward to winning back Ms. Webb’s trust in our agency.” 10/28/2014

Richard Geiger Jr

“They are really on your side!”

(CIG client since 2006)

Harpers

"Excellent Service for 30 Years!

Mary Beth has provided us with excellent personalized customer service for over 30 years! She is always very attentive to any of our issues. She addresses any question or concern in an extremely timely manner. We appreciate her professionalism and her expertise. Thank you, Mary Beth!"

5 stars out of 5

Mr Jim L on Hurricane Sandy wind and water damage

"I wanted you to know that with the Sandy Storm I had damage to my rental in Rock River and your claim team was fantastic. Other people in my office had so many problems getting quotes and repair people let alone the actual check to make repairs. I had a person out estimating within a few days of the storm and the check a week later. In most case I had my repairs done before other people even had a check in there hand.
Everyone throughout the process was very helpful and kurtosis.
Thanks for helping me get through the storm; my tenants are happy which makes me happy. 😉"
5 stars out of 5
Jim – Avon Lake, Ohio

velvetsister

Top of the line service!

"This is the first review that I have ever written for any service or product. Vickie, Kindra and the entire staff at Consultative Insurance are the BEST! Their knowledge of the products they offer and their dedication to me as a customer are top notch. They’ve answered all my questions and helped me review my individual insurance needs. I’ll be with them for many years to come!"

5 stars out of 5

velvetsister – Lexington SC

K. Evans and R. Matthews

“Nationwide is Truly on my Side”
My Partner recently had a very bad wreck due to water on the road and hydroplaned across the highway through oncoming traffic, no one was hurt thank Goodness, but the car he was driving hit a curb blowing out 3 of the tires on the car, slammed sideways into a telephone pole, taking 3 inches off the pole, jumped a 3 foot hole in the ground coming to rest head on into a ditch knocking him out. Luckily, he sustained no obvious injuries, but the car was totaled by the Nationwide adjuster. Our first contact with Nationwide was to report the accident and their first response was, “Are you, or anyone with you hurt”, the agents responded with the utmost time and a wrecker was on the way and arrived just shortly after the incident, A rental car had already been set up for us and we had no problems with anyone from Nationwide. Within 24 hours we received a call from the adjuster who informed us that the car was a complete loss and we would be completely covered with no out of pocket expense, and not to worry, we were covered. I’ve been dealing with Nationwide for over 23 years and I’ve never had a accident such as this and each step of the way my agents were there to answer any questions we might have. Within a few days, we were driving a brand new car, same model, just a different color. This has truly been an experience, one I don’t soon care to live through again, but we both feel safe knowing that we have qualified caring people on our side. Thanks to all who helped us through this experience, all of you at “Consultative Ins Grp Inc, Nationwide Insurance.”
5 stars out of 5
K. Evans and R. Matthews

JoyceRH

Good Agency…Good Service

I have had other Nationwide agents try to get me to leave and join their agency. My response is always the same I have no reason to leave my agent is great. My insurance needs are met and the agents are knowledgeable about coverages that impact me and my husband.5 stars out of 5

JoyceRH

Silveyd

The best service you can get!!!

I have been a policyholder with Consultative Ins Grp Inc since 2003 and have had nothing but great service both with the office staff and Nationwide itself. The times I have had to file a claim everything was taken care of both quickly and professionally. I have gladly sent numerous new customers to them over the years and will continue to do so. If you have any insurance needs these guys are the best!!!5 stars out of 5


CLEGO

The agent was great

Our agent Rob was great to work with. He offered all the products and services we needed. The quotes were lower than we expected, Highly recommend using this agent. 5 out of 5 stars

Barry M. Aiken, owner of Plans Unlimited Construction

"We have worked with Consultative Insurance Group, Inc. for all our commercial insurance needs for the past 3 years. They have consistently exceeded our expectations by offering personalized service that is impossible to find in other agencies. We are fortunate to have a local agency that is owned and managed by a team of people who have the education, expertise, and overall desire to do the right thing that the staff at Consultative Insurance Group, Inc. have. Thank you for being such an asset to our company!

Also, we wanted to let Maurica’s managers know how fortunate they are to have such an outstanding employee. Her knowledge, efficiency and professional manner is such an asset to your organization and will only enhance future success for your company. It is very obvious that her work ethic is rooted with high standards which, in this day and age, is hard to come by. You are very Blessed to have such a dedicated lady within your operation.

Regards,

Barry M. Aiken

Construction Manager

PLANS UNLIMITED CONSTRUCTION

Donna D.

"If you are looking for the right car insurance, then The Adams Agency (now Consultative Insurance Group) is the place for you. They have been providing me with quality insurance for many years. The staff is friendly and works very hard to help me in any way they can. They also handle homeowners insurance and life insurance. You can also get renters insurance from them. They offer a discount for multiple insurance types."

Rated: Four stars out of five stars

Donna D

Tessa Russell

"I would like to commend Christine Schuster and the rest of Consultative Insurance Group for their excellent service throughout 35 years.

Christine has always taken exceptional care of myself and my family. I have and will continue to recommend her."

The Cost Family

"Ron and Kathy- Thank you very much for the tickets to the Memorial Classic, the parking pass, and the opportunity for a wonderful once in a lifetime experience.
Brian and Carley had a great time viewing the play from the 14th hole hospitality Chalet and enjoyed the foods and beverages all day.
They walked much of the course and followed their favorite players.
It was hard to get close to Tiger…but they managed to follow him for a couple of holes.
He was kind enough to putt in for a birdie…and was himself so happy he turned around and asked if he could take a picture of them for good luck.

Thank you again for the great gift"

Dan Mahony

"January 28, 2013, I was involved in a very minor car accident. My vehicle had a few dents and wrinkles that required a short stay at the body shop. The thought of all the phone calls to be made, chasing around getting estimates, the rental car and all the associated inconveniences discouraged me somewhat from even reporting the claim.

However, after thinking about it, I realized, that’s why I have insurance!

I called Mr. Ron Smith, my Nationwide agent and spoke with Mary Jo and told her what had happened. She took all the information she needed and completely handled it from there. To my surprise, minutes later, all the people I was apprehensive to call were now calling me to make the necessary arrangements. The entire process went extremely smooth. The concern and professionalism by everyone was greatly appreciated and did not go unnoticed.

I must add, sometimes “people” are so quick to respond with negative criticism that usually does very little good to fixing a problem. A person occasionally needs to hear that their efforts were recognized and appreciated.

Everyone exceeded my expectations. I felt compelled to share my good experience with Nationwide Insurance and the staff of Mr. Ron Smith!”

Bob Bolin

“I run my business and interact with my customers on one simple rule: Do what is right and fair no matter what the cost. It is good to know there are others out there with similar ideas and I deeply appreciate the relationship we have developed over the years not just with you but also with your team.”

//