“I have been a customer since 2007, and it all started one day when I walked into the Ridge Road office where Tony Bester was working. My wife and I had recently bought our retirement house in Cleveland, OH and needed insurance on it. Tony was the most responsive and offered the most competitive rate for our new house, out of the three insurance offices I visited that day.
When our cars came up for renewal, Tony was responsive and was able to provide us a new auto policy with Nationwide Insurance. Even when I bought a new car, and walked into the office, Tony made the changes immediately.
Life happens and our kids got married and moved to South Carolina. When we tired of the 12-hour journey one way, we bought a house to be closer to our kids and grandkids. I called up Tony, fully expecting him to tell me I would have to find my own insurance agent or be referred to an agent Tony knew in the SC area. Boy was I surprised to learn that the insurance agency I was with now in OH also had offices in SC! Tony referred me to Vickie Williams, in the Columbia, SC office and she handled everything over the telephone. I have never met her, but it was comforting to know that I did not have to leave Consultative Insurance Group.
Once we moved to SC, we put our house in Cleveland, OH up for rent. This was also around the time that our Nationwide Insurance auto rates went up by $1000. We called up Vickie and she provided an auto quote with another carrier. I also checked with another insurance carrier. The price difference between what Vickie found and what I found was $200, with Vickie’s price $200 higher. Even though the pricing was higher than what I found, I like and have appreciated the responsiveness of Consultative Insurance Group – they never missed a beat. I decided I would pay the higher rate to continue with Consultative Insurance Group, and the responsive customer service I have received over the years.
Meanwhile, Tony rewrote my rental property in Cleveland to a Dwelling Fire insurance policy and saved me $200.
I now have 3 policies with 3 different insurance companies — and can speak to 1 person for all 3 companies.
Recently, I bought a new car and there was an issue that came up with the DMV. I called Vickie Williams, and she provided a good consultative approach on the issue and then went above and beyond, providing me talking points when I contact the dealership.
Whoever came up with the name Consultative Insurance Group did a good job, as that consultative approach has been my experience with both Tony Bester and Vickie Williams.”